For both in-house and service-bureau implementations, Target Software provides extensive consulting, conversion, training, and support services. From the moment you purchase Team Approach, our experienced client services staff are right beside you. Our commitment to you is paramount, whether we are conducting training courses, converting your legacy data, helping configure the system to your organization's needs, answering end-user questions, or adding custom features just for you.
Target Data Management Services
As the premier provider of software and services to national not-for-profit organizations, Target Software offers a service-bureau implementation of Team Approach through our Data Management Services division. This group serves as an extension of an organization's IT or Marketing team in delivering data management services and coordinating with all relevant internal and external partners.
Target Data Management Services provides a full range of services, including segmentation and file pulls, file updates, data hygiene, data overlays, and a wide range of reports, as well as consulting, training, and user support. Moreover, in partnership with our sister company, Target Analysis Group, we also offer enhanced business intelligence services, including donorCentrics annual program assessments, collaborative benchmarking, long-term value analysis, online data-mining tools, predictive modeling for new donors, lapsed donors, and more.
With Data Management Services, your organization can invest your resources in development staff rather than technical staff. We will manage all of your hardware and software requirements, and you will have access to your data anytime, from anywhere. You can work with your data hands-on, running selects and reports yourself, or you can work with Target's production analysts to have results delivered to you or any vendors you choose.
In choosing Target's Data Management Services and our software, Team Approach, you are not just establishing a relationship with a vendor, but gaining a fund-raising partner. As your strategic partner, Target can help you take full advantage of your organization's most valuable asset--your data.
For in-house implementations, services include the following. In addition, if your organization would like to maintain your database in-house but take advantage of production services such as those described above, we are happy to work with you to customize a suite of services that fits your needs.
Implementation Support
We know that bringing in a new fundraising system can seem overwhelming. That is why we assign an experienced project manager to coordinate all phases of your implementation, from conversion programming to configuration analysis to end-user training. Your project manager will also help you coordinate your internal resources necessary for a successful implementation. At Target Software, we pride ourselves on the level of service provided during our implementation projects. Our implementation consultants are trained both in formal project management techniques and in fundraising practices-in fact, most of them have direct fundraising experience from working at nonprofits. We work with your staff to think through and define your business processes, assist you with designing and testing queries and outputs, advise on code mapping, and help you select the most useful reports for your needs.
Conversion
Converting your existing data into Team Approach is a highly technical, but absolutely critical, process. Target Software's expert conversion analysts and project managers ensure that your data is converted accurately and efficiently. The conversion analysts utilize information about your database provided in conversion surveys, field descriptions, and code mapping documents to load the legacy data into Oracle tables and write the program to convert it into Team Approach. We then work with your staff to test the data and ensure that all data is converted accurately. Our conversion process has proven to be successful with a wide array of legacy systems.
Training
Target Software provides extensive training before, during, and after your implementation. For end users, we offer a comprehensive training curriculum designed to teach the basics of Team Approach, including account management, gift and pledge entry, customer service, contact management, and more. For advanced users and managers, configuration training and analysis sessions help you define your organization's business rules and learn how to maximize the power of Team Approach to meet your changing needs.
Technical & End-User Support
Once the software is installed and your data is converted, Target Software's support staff is there to answer questions and help you. Support representatives are knowledgeable in all aspects of using Team Approach, from a simple data entry question to the most in-depth configuration decision. We not only answer Team Approach and Oracle questions, but also can help with hardware issues or direct you to other sources to get your questions answered quickly and accurately.
Consulting
For high-level custom programming, Target Software helps define the unique needs of your organization and works with you to design and develop superior solutions. We also provide consulting services to organizations that are reengineering their business processes in conjunction with acquiring their new fundraising system. Having a professional database architect present during the reengineering phase can save time and money down the road when key decisions move from concept to implementation.