Blackbaud Works

AT A GLANCE

What is Blackbaud Works?

A team of highly skilled Raiser’s Edge professionals able to hit the ground running to help you get the job done just the way you want it done. Blackbaud Works’ initial startup is quick and painless and within 48 hours of committing, your project is underway. The resource personnel you get are skilled and flexible, and can do everything from putting data into The Raiser’s Edge, running gift batches, sending out letters (at the right time), updating contacts, running imports and queries, and conducting strategic planning to helping you create and execute major gift programs and capital campaigns. It’s a team of Blackbaud employee resources doing things your way.

How Does Blackbaud Works WORK?

You drive, you know how you want things run in your organization — Blackbaud Works actually provides the skilled, experienced personnel resources to help you by performing the job functions until you decide otherwise. Blackbaud Works provides the “right” resources who work for you, so you can complete your projects the way you need and dedicate more time to your mission.

When do I need to use Blackbaud Works?

Any time you have a short term, long term, or need for a highly skilled resource. We’ll quickly get your projects back on track without a lengthy job search, expensive consultant engagement, or involving Human Resources if it’s not necessary. All you need to do is call us, give us the scenario, and choose the option you believe best aligns with your situation. We then sync-up to create a work plan and the Blackbaud Works manager does the rest.

We offer the flexibility of filling a short term need, a long term commitment, or a simple month-to-month plan — whichever option best works for your organization at the time.

PLANS AND SERVICES OPTIONS

BRIDGE THE GAP

This option is designed for an unexpected shift in resources due to vacation, family issues (e.g. maternity), or a sudden employee vacancy.

Work volume increases due to annual fund, capital campaign, events, audits or seasonality.

This Blackbaud Works skilled resource can complete the everyday tasks to keep operations flowing and get the needed assignments completed.

Blackbaud Works resource will:

  • Import/export Blackbaud solutions
  • Run gift batches
  • Contact updates and address changes
  • Create and send Gift Acknowledgment letters
  • Various task execution

SHOW MUST GO ON

This option is designed for organizations that have permanently lost a critical employee and need an immediate replacement to maintain momentum.

This Blackbaud Works professional can complete tasks and fill an open role with quick time to value. High level skills both strategic and task oriented; executing with no down time.

Blackbaud Works resources will give you everything in Bridge The Gap plus:

  • Run Raiser’s Edge imports
  • Run reports and queries
  • Configure attributes, events
  • Database management/ clean-up
  • Audits
  • Best Practices/Strategic Planning
  • Complex Gift Acknowledgement

RAISE THE BAR

This option is designed by you and for your high level needs. Raise the Bar will engage the highest caliber of Blackbaud Works’ resources. This resource will speak in your organization’s tone and voice while helping you advance the mission.

This Blackbaud Works expert can also provide insight into doing tasks more efficiently and effectively using their Raiser’s Edge expertise.

Blackbaud Works resources will give you everything in Show Must Go On and more:

  • Creating benchmarking or best practices on how to perform tasks better
  • Implementing the strategic vision
  • Database clean-up
  • Database queries and reports
  • Segmentation for complex gift acknowledgement
  • Running The Giving Score database segmentation and interpreting the results for you
  • Creating/running Crystal Reports

PROJECT GUIDELINES

What if I don’t know how long a project will take?

No worries, at Blackbaud Works, we assign the right resource for your project and the timing is up to you. You can monitor the progress and continue to use Blackbaud Works until your project is done.

We have categorized a comprehensive list of actions ranging from Data In to Data Out to Strategic Management. If the scenarios don’t fit — then we quickly customize a work plan to meet your needs.

How do I decide what I need?

We’ve tried to make it easy for you to determine what resources you need and when. We have three programs set up to cover the needs your organization may have. If you don’t see exactly what you need, let’s talk about your work plan—and then we’ll create one specific to your organization.

Is there an estimation guide so I will know how many hours I need to complete my project?

Yes, click here to review this estimator guide sheet. Keep in mind, the pace of each organization may be different.

What if my work needs change and I need different resources?

You may find, on a given project, that you may start off needing “Bridge the Gap” but later discover you need to move to “Show Must Go On”. No worries, we handle this with relative ease. Your project will continue to flow with very little to no interruptions.

Project Workflow

How long does it take to get up and running?

It will take less than five business days before you sit down with your Blackbaud Works manager to review your project. Within in 48 hours of committing to using Blackbaud Works resources, you’ll hear from a manager to set up the project kickoff meeting and you’ll be on your way.

What happens in the Blackbaud Works kickoff meeting?

In the kickoff meeting we sync with you to make sure we understand all aspects and nuances of the tasks and projects you want completed by your Blackbaud Works resource. The manager will write-up a one page agreement to cover the project scope.

How do I keep up with how my project is progressing?

Once a month, you’ll have a Blackbaud Works project update where you, your Blackbaud Work’s manager and your Blackbaud Work’s resource will review the completed projects as well as the yet outstanding projects. This update could be a short phone call, written report, or any other format delivered the way that works best for you and your schedule.

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